Last updated: September 19, 2026
Vatosafe (“Vatosafe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit https://vatosafe.com, submit a product inquiry, request a quotation, communicate with our team, or otherwise use our website and services.
By using this website, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will ask for it before placing non-essential cookies or using your information for optional purposes.
1. Who We Are
Vatosafe supplies mobility aids, bathroom safety products, commode chairs, shower chairs, manual wheelchairs, walking aids, hospital and nursing products, and related home-care equipment to customers worldwide.
For privacy inquiries or requests concerning your personal data, contact us at:
- Website: https://vatosafe.com
- Email: felix@vatocare.com
2. Information We Collect
The information we collect depends on how you interact with the website.
Information You Provide
When you submit a contact form, request a quotation, ask about customization, request samples, or communicate with us, we may collect:
- Your name;
- Company or organization name;
- Email address;
- Telephone or WhatsApp number;
- Country or delivery destination;
- Product models and quantities you are interested in;
- OEM, ODM, branding, packaging, color, material, or specification requirements;
- Shipping, sourcing, and purchasing requirements;
- Messages, attachments, and other information you voluntarily provide.
Please do not submit sensitive medical information through our general inquiry forms. Product inquiries should describe purchasing or functional requirements without including unnecessary personal health details.
Information Collected Automatically
When you visit the website, our systems and service providers may automatically collect technical information such as:
- IP address;
- Browser type and version;
- Device type and operating system;
- Language, time zone, and approximate geographic region;
- Pages visited, referring pages, and time spent on the website;
- Cookie identifiers and consent preferences;
- Server logs, security events, and error information.
This information helps us operate the website, maintain security, understand website performance, and improve the user experience.
3. How We Use Your Information
We may use personal information to:
- Respond to product inquiries and quotation requests;
- Recommend suitable products and configurations;
- Prepare prices, samples, invoices, contracts, and shipping arrangements;
- Discuss OEM and ODM customization requirements;
- Process and manage orders where purchasing functions are available;
- Provide customer service and after-sales support;
- Maintain business and transaction records;
- Prevent spam, fraud, misuse, and security incidents;
- Operate, troubleshoot, and improve our website;
- Measure website performance where analytics consent has been provided;
- Comply with applicable legal, accounting, tax, and regulatory obligations.
We do not sell or rent personal information to third parties.
4. Legal Bases for Processing
Where the GDPR, UK GDPR, or similar data protection laws apply, we rely on one or more of the following legal bases:
- Contract or pre-contractual steps: when you request a quotation, sample, order, product recommendation, or customization proposal;
- Legitimate interests: to respond to business inquiries, secure our website, prevent fraud, improve our services, and maintain appropriate business records;
- Legal obligations: when information must be retained or disclosed for tax, accounting, regulatory, or legal purposes;
- Consent: for optional cookies, certain analytics technologies, or marketing communications where consent is required.
You may withdraw consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.
5. Contact and Quotation Forms
When you submit a form on our website, the information entered is stored in our website system and may be sent to our authorized business email accounts. We use this information to respond to your inquiry, prepare a quotation, recommend products, or continue a requested business discussion.
Our website may use WordPress, Elementor, MetForm, WooCommerce, SMTP delivery tools, and related technologies to process and deliver form submissions. Email notifications may be transmitted through Hostinger and Titan email infrastructure.
Submitting an inquiry does not automatically subscribe you to marketing emails. If we introduce an email marketing subscription, we will provide a separate choice where required.
6. Orders and WooCommerce
Where ordering or account functions are enabled, WooCommerce may process information necessary to administer products, customer accounts, orders, billing, delivery, and customer service. This may include names, contact information, company details, billing and shipping addresses, order history, and transaction references.
If online payments are offered, payments may be processed by an independent payment provider. We do not intend to store complete payment-card details on our own website. Payment providers process payment information according to their own privacy policies and security standards.
7. Comments and Gravatar
If visitors leave comments, we may collect the information shown in the comment form, together with the visitor’s IP address and browser user-agent information to support spam detection and website security.
An anonymized string generated from an email address may be provided to the Gravatar service to determine whether the commenter uses that service. Gravatar is operated by Automattic, whose privacy policy is available at https://automattic.com/privacy/.
After a comment is approved, the commenter’s profile image may be publicly visible alongside the comment.
8. Media and Uploaded Files
If the website allows you to upload images or other files, avoid uploading images containing embedded location information such as EXIF GPS data. Depending on how a file is published, website visitors may be able to download it and extract embedded metadata.
Do not upload confidential, sensitive, unlawful, or unnecessary personal information through a general website form.
9. Cookies and Similar Technologies
We use cookies and similar technologies to operate and secure the website, remember user preferences, maintain sessions, record cookie choices, and, where permitted, understand website performance.
Cookies may include:
- Strictly necessary cookies: required for security, forms, sessions, shopping-cart functions, or cookie preferences;
- Functional cookies: used to remember choices and improve website functionality;
- Analytics cookies: used, with consent where required, to understand visits and website usage;
- Third-party cookies: which may be placed when external videos, maps, social media content, or other embedded services are used.
Non-essential analytics or advertising cookies should not be activated before consent where applicable. You can manage choices through our cookie banner and through your browser settings. Blocking strictly necessary cookies may prevent certain website features from working correctly.
10. Embedded Content and External Links
Pages on this website may include embedded videos, maps, images, social media features, or other content provided by third-party websites. Embedded content may behave as though you visited the third-party website directly.
Those providers may collect data, place cookies, use tracking technologies, and monitor interactions with their content. Their activities are governed by their own privacy policies. We are not responsible for the privacy practices or content of external websites.
11. How We Share Personal Information
We may share information only when reasonably necessary with:
- Website hosting, infrastructure, maintenance, and security providers;
- Email hosting and delivery providers, including Hostinger and Titan;
- Website software and form-processing providers;
- Analytics providers where enabled and permitted;
- Payment, logistics, customs, shipping, and fulfillment providers when required for a transaction;
- Professional advisers such as accountants, auditors, insurers, and legal advisers;
- Government agencies, regulators, courts, or law-enforcement authorities when legally required;
- Business partners or manufacturers when necessary to prepare or fulfill a requested product solution.
Service providers are expected to process information only for authorized purposes and to apply appropriate security and confidentiality safeguards.
12. International Data Transfers
Vatosafe serves customers internationally. Personal information may therefore be accessed, processed, or stored in countries other than the country in which it was collected.
Where required by applicable data protection law, we use appropriate safeguards for international transfers, such as adequacy decisions, contractual protections, or other legally recognized transfer mechanisms.
13. How Long We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
- General inquiries and quotation correspondence may normally be retained for up to 24 months after the last meaningful interaction;
- Order, invoice, shipping, accounting, and contractual records may be retained for the period required by applicable tax, accounting, and commercial laws;
- Security and server logs may be retained for a limited period appropriate for troubleshooting, fraud prevention, and security monitoring;
- Approved comments and associated metadata may be retained until the comment is deleted or no longer needed;
- Cookie-consent records may be retained as evidence of user preferences and compliance.
Information may be retained longer where necessary to establish, exercise, or defend legal claims, resolve disputes, investigate misuse, or comply with legal obligations.
14. Data Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure connections, authentication, software updates, backups, spam protection, and security monitoring.
No internet transmission or storage system is completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps to investigate and respond to suspected incidents.
15. Your Privacy Rights
Depending on your location and the law that applies, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information;
- Request restriction of certain processing;
- Object to processing based on legitimate interests;
- Request a portable copy of certain information;
- Withdraw consent where processing relies on consent;
- Object to direct marketing at any time;
- Lodge a complaint with an applicable data-protection authority.
These rights may be subject to legal limitations and verification of identity. To submit a request, email felix@vatocare.com. We may request sufficient information to confirm your identity and locate the relevant records.
If you are located in the United Kingdom, you may also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. Individuals in the European Economic Area may contact the data-protection authority in the country where they live or work.
16. Children’s Privacy
This website is intended for business customers, distributors, healthcare buyers, caregivers, and adults seeking product information. It is not directed to children, and we do not knowingly collect personal information from children through the website.
If you believe a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete it.
17. Automated Decision-Making
We do not use information submitted through general product inquiry forms to make decisions based solely on automated processing that produce legal or similarly significant effects.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, suppliers, or legal obligations. The revised version will be posted on this page with an updated “Last updated” date.
We encourage visitors to review this page periodically.
19. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, contact:
Vatosafe Privacy Team
Email: felix@vatocare.com
Website: https://vatosafe.com